Prospecting on Purpose

SALES METHODS TO CONNECT WITH CLIENTS, COMMUNICATE WITH CONFIDENCE AND CLOSE THE DEAL

Does this sound like you?

ARE YOUR SALES PRESENTATIONS MET WITH BLANK STARES OR OBVIOUS DISINTEREST?

DOES YOUR CONFIDENCE MATCH YOUR RESULTS?

DO YOU TAKE THE PATH OF LEAST RESISTANCE TO GET THE SALE?

ARE YOUR CLIENTS IN THE DRIVER’S SEAT DURING YOUR SALES PITCHES?

DO YOUR PROSPECTS GHOST YOU?

How can you make it rain if you don’t know how it works?

IN MY DECADES OF SALES EXPERIENCE, I’VE COME TO REALIZE THAT SALESPEOPLE ALMOST ALWAYS FALL INTO ONE OF TWO BUCKETS.

BUCKET ONE PERSON

In bucket one, you find the people who always answer their phone. They say, “yes” before defaulting to “no”. They work with a sense of urgency to get results and are not afraid of getting their hands dirty. They are creative with how they connect with old and new clients. They sell value, experiences and programs that fit their client’s business model, always doing right by the client. Bucket One Salespeople are a pleasure to do business with.

BUCKET TWO PERSON

Then there are the people who fall into bucket two. Bucket two folks rarely answer their phone. Their voicemail is probably full and not taking any new messages. They forward emails to others instead of handling the inquiry themselves. “No,” is a frequently used word in their vocabulary. They don’t have their phone number in their email signature, (and without your phone number, how are customers supposed to call them with their money?) We all know people in bucket two.

Now, there’s a surprising third bucket that falls somewhere between the two…

We’ll call it bucket one and a half. These are the people that think they’re in bucket one but are actually closer to being in bucket two. They may answer their phone and spin with a lot of energy, but there’s a disconnect between their performance, client results, and how well they’re actually running the sale. The half bucket people don’t like to ask for or receive feedback. They don’t have a structured plan or outcome in mind when conducting the sale. They let the customer lead them and spend most of the meeting regurgitating product facts instead of driving the business exchange forward. The half buckets default to the least expensive offering and sell through the easiest procurement path. They don’t always listen to their clients which results in unintentional misses for potential new business. Bucket one and a half is deadly. It’s where wheels are spinning, you think you’re doing the right things, but not getting predictable results. It’s where you have to ask yourself if the results you are getting out of your efforts match your confidence going in. For many, prospecting is a never-ending hunt. Maybe you love prospecting but don’t always get the results you want. Or it feels like a numbers game (aka a lot of time wasted).

PROSPECTING ON PURPOSE IS SYSTEMATICALLY LEADING YOUR PROSPECT TO BECOME A LONG-TERM CLIENT…..

with intention and predictability. Where you connect with clients, communicate with confidence and close the deal. Where finding new clients and revenue streams is, well, a drop in the bucket.

HI, I’M SARA

I’ve always been a people person. I think my love for sales started as a young child flying Delta airlines. My mom worked for Delta and we were fortunate to fly for free via standby. This meant that we never sat together as a family. I quickly learned the habit of asking the complete stranger sitting next to me, “Excuse me, are you going to eat your chips?” My adult seatmate was usually so startled at the request, that I had about a 60% success rate! Honestly, it really didn’t matter if they gave me their chips or not, but it taught me it was an easy way to start a conversation and connect with others. And it taught me to be fearless. Best case scenario, I got a second bag of Doritos and a new friend. Worst case scenario, I didn’t get a bag of chips and still made a new friend!

Much of my sales career has been in the luxury hospitality business. Where you learn what “guest services” means at a whole other level. Where making people feel at home and anticipating needs is paramount. Where every moment is selling an experience.

The fearless child learned to ask for what she wanted. Hospitality taught me that sales is about how two things–the client and the provider, fit together to feel like home. And how when people feel at home, they come back time and again, rave about their experience, and fulfilling and profitable relationships are formed. 

 

LET’S CONNECT